Privacy Policy
PhillyNeighbors is built to help neighbors connect, share useful information, and strengthen local communities. We respect your privacy and try to collect only the information needed to operate the site and respond to users.
Information we collect
We may collect information you choose to provide, such as your name, email address, address information, neighborhood, ZIP code, profile information, contact form messages, account assistance requests, and other information you submit through the site.
We may also collect basic technical information needed to operate and secure the site, including session data, browser information, and server logs.
How we use your information
We use your information to create and manage accounts, help neighbors connect, respond to questions or support requests, improve the site, prevent misuse, and communicate with you about PhillyNeighbors.
We do not sell your information
PhillyNeighbors does not sell, rent, trade, or otherwise provide personal information to advertisers, marketers, data brokers, or unrelated third parties.
Information collected through the site is used solely to operate, improve, and support the PhillyNeighbors platform and its community-focused features.
AI-assisted moderation
To help maintain a safe and welcoming community, certain content submitted to PhillyNeighbors may be reviewed using automated moderation tools. These tools may analyze submitted text, images, or other content for policy violations, spam, inappropriate material, or other content that may require review.
Automated moderation assists the review process but does not replace human judgment. Final decisions regarding content approval, removal, or moderation may involve administrative review.
Address and location information
Some features of PhillyNeighbors use address information to help provide neighborhood-specific functionality, local information, community resources, elected official information, and future location-based features.
Address information is considered private. Your address will not be publicly displayed and will not be shared with other users unless you specifically choose to provide information for that purpose and clearly indicate that it may be shared.
When possible, location-based features are designed to use neighborhood, geographic, or distance-based information without exposing your exact address to other users.
Email and account communication
We may use your email address to send account-related messages, password reset emails, responses to contact requests, and important updates about the site. We do not use your email address to send unrelated marketing from third parties.
Cookies and basic site data
PhillyNeighbors may use basic cookies or session data to keep you logged in, protect forms from spam, remember account activity, and support normal site functionality. Server logs may also record basic technical information such as IP address, browser type, pages visited, and the date and time of access.
Protecting your information
We take reasonable measures to protect user information from unauthorized access, disclosure, alteration, misuse, or destruction. This includes security practices designed to help safeguard account information, submitted content, and information stored by the platform.
While no website, application, or online service can guarantee absolute security, PhillyNeighbors is committed to following responsible security practices and continually improving safeguards as the platform grows.
You are responsible for maintaining the security of your account credentials and for using caution when sharing information online.
When information may be shared
We may share information if needed to operate the site, respond to your request, investigate misuse, protect users, comply with legal obligations, or prevent harm, fraud, spam, or abuse.
Third-party services
PhillyNeighbors may rely on third-party services for hosting, email delivery, forms, security, analytics, or other site functions. These services may process limited information as needed to provide those services.
Your choices
You may choose what information to provide in your profile and messages. If you want to update, remove, or ask about information connected to your account, contact us through the site.
You control the information you choose to provide through your profile and participation in the community. You may choose to limit the information displayed publicly and may request updates or corrections to information associated with your account.
Changes to this policy
We may update this Privacy Policy as PhillyNeighbors grows or as site features change. Continued use of the site means you accept the current version of this policy.
Contact
If you have questions about this Privacy Policy, contact us through the site.